Elevator Maintenance Contracts NEed Fairness

Fair Contracts Reflect Fair Elevator Maintenance

A contract is a two-way promise. In the elevator maintenance world, that means one party agrees to maintain and repair the equipment, and the other agrees to pay for those services. When both sides honor that promise, the relationship works exactly as it should.

At Georgia Lift Solutions, we believe that fairness in service starts with fairness in the contract.

Most elevator maintenance agreements clearly state what happens if an owner doesn’t pay—service can be suspended or the agreement can be terminated after proper notice. That’s reasonable. No business can operate without being paid.

But fairness shouldn’t stop there.

A balanced contract should also recognize that owners deserve consistent, professional service in return. Preventive maintenance should be meaningful, not rushed. Service calls should be answered promptly. Communication should be clear and respectful. When those expectations aren’t met, there should be a clear, professional path to address the issue.

Why Balance Matters

Well-written contracts allow either party to address problems if the other side isn’t meeting its obligations. Typically, this means providing written notice and a reasonable opportunity to correct the issue. That protects everyone involved.

If a payment is delayed due to an honest mistake, the owner should have time to correct it. Likewise, if service expectations aren’t being met, the maintenance provider should have the opportunity to resolve the concern before the relationship is ended.

This approach encourages accountability, communication, and long-term partnerships—rather than frustration and finger-pointing.

What Fair Termination Language Looks Like

Balanced elevator maintenance agreements often include language similar to the following:

“If either party breaches any provision of this agreement and such breach is not cured within thirty (30) days after receiving written notice from the other party specifying such breach in reasonable detail, the non-breaching party shall have the right to terminate this agreement by giving written notice thereof to the party in breach, which termination shall take effect immediately upon receipt.”

This kind of provision ensures that termination rights work both ways and that problems are addressed professionally before they escalate.

Our Philosophy at Georgia Lift Solutions

At Georgia Lift Solutions, we believe strong service relationships are built on transparency, responsiveness, and mutual respect. We welcome clear expectations, open communication, and contracts that reflect those values.

As one customer recently shared:

“What stood out to us about Georgia Lift Solutions was how fair and responsive they’ve been from day one. They show up when they say they will, take the time to explain what’s going on, and treat us like a partner—not just a contract.”

Owners should feel confident that their elevator company will show up, do the work thoroughly, and stand behind it. And if questions or concerns arise, they should be handled directly and fairly.

Before signing any maintenance agreement—ours included—we encourage owners to read the termination clause, ask questions, and make sure the terms reflect a true partnership. A fair contract sets the stage for reliable service, safer elevators, and long-term trust.